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Laws & regulations

The rules for physiotherapy clinics.

Physio sits between a regulator, the insurers who pay for much of the work, and the usual rules on health claims. Each one shows up somewhere on your website or in your booking.

5 specific rules · plus 9 for every clinic · Last reviewed 10 November 2026

How we build for physiotherapy clinics
01LawHCPC

Protected title: physiotherapist

Read the source (opens in a new tab): HCPC, Registrant FAQs: protected titles

What it says

Physiotherapist is a protected title. Anyone using it must be on the HCPC register, and patients can check.

Your website
A profile for every physio with qualifications, specialisms, and HCPC registration.
Your systems
Registration numbers stored per practitioner, with renewal dates tracked.
How we work
No direct impact.
02GuidanceHCPC

HCPC standards of conduct, performance and ethics

What it says

Any advertising a registrant is involved in should be accurate and not misleading.

Your website
Condition pages written in measured terms, with no promised recovery times.
Your systems
No direct impact.
How we work
We review condition pages with your clinical lead before launch.
03ContractHealth insurers

Insurer recognition terms

What it says

Insurers set their own terms for recognised practitioners, and usually expect authorisation before treatment starts.

Your website
Clear guidance for insured patients on what to bring and who pays if a claim is refused.
Your systems
Authorisation codes collected at booking, and authorised sessions tracked to the last one.
How we work
No direct impact.
05LawICO · UK GDPR

Booking data as health data

Read the source (opens in a new tab): ICO, What is special category data?

What it says

Booking a physio appointment for a named problem reveals health information, so it is special category data.

Your website
Booking forms that ask only what you need.
Your systems
Health details kept away from marketing tools, and visible only to the people who need them.
How we work
No direct impact.

Built in, not bolted on

A site that follows the rules.

We build every rule on this page into the websites and systems we make for physiotherapy clinics. This is a plain English summary, not legal advice, so check each source and take advice from your regulator, indemnity provider, or clinical lead.