For wellness & iv therapy clinics
Websites and booking for wellness & IV clinics.
IV therapy, weight loss programs, and wellness memberships are booming, and so is the scrutiny. Every IV needs a screening and a prescriber's order, compounded medications come with strict rules on what you can say, and memberships have to be easy to cancel. We build websites and systems that sell all of it, within the rules.
IV drip · new client
Health screening
Completed online
Medical exam
By a licensed provider, per your state
IV order
Signed by the prescriber
Membership
1 drip credit left this month
Weight loss check in
Due Friday
No order, no drip. Built into the booking.
Heard at the front desk
The same questions, all day.
Every one of these is a phone call, a DM, or a reception queue. A good website and booking system answers them before anyone has to pick up the phone.
- Do you take walk-ins?
- Which drip is best for recovery?
- Can you come to my hotel?
- Is your semaglutide compounded?
- How do I cancel my membership?
The workflow
How a patient moves through your clinic.
Seven steps, from the first search to the next visit. At each one: what happens, where it usually goes wrong, and what we build to fix it.
01 / 07 Discovery
Claims you can stand behind
Clients search a goal: hydration, recovery, energy, or weight loss.
Where it goes wrong: Pages promise outcomes nobody could prove, which is exactly what regulators look for.
What we build
Plain pages that explain what happens, who it may suit, the screening, and the price.
google / searchiv therapy near meyourclinic.com › iv-therapy
IV therapy · screening first · Your Clinic
What happens at your visit, who it may suit, and pricing. A licensed provider screens every client first.
wellbeing.example › iv
IV drips: what to know
A general guide to IV therapy.
02 / 07 Booking
In clinic or on location
Visits at the clinic, or mobile IV at homes, hotels, and events.
Where it goes wrong: Mobile bookings arrive by text, with no screening and no address checks.
What we build
One booking flow for clinic and mobile visits, with service areas and travel time built in.
booking / mobile ivBook a mobile visit
Service
Hydration dripLocation
Hotel · in service areaGuests
2Screening
Sent to each guestChoose a time03 / 07 Screening
Prescriber first, every time
A health screening and an exam, then an order from a licensed prescriber before any IV.
Where it goes wrong: Screening on paper, and no clear record of who ordered what.
What we build
Screening online, with the IV locked until a prescriber has signed the order.
clients / p.shahPriya Shah
Health screening
Completed online
Medical exam
Telehealth with the nurse practitioner
IV therapy
Opens once the order is signed
Massage add on
Available now
04 / 07 Weight loss
Programs with check ins, not just refills
GLP-1 programs with regular check ins, dose changes, and refills.
Where it goes wrong: Refills sent without check ins, and marketing that blurs compounded and brand name drugs.
What we build
Check ins before every refill, and pages that describe compounded medications accurately.
programs / weight-lossWeight loss program
Month 3 · monthly check in
Check inPrescriber reviewRefillShippedNo refill until the prescriber reviews the check in.
05 / 07 Memberships
Credits, not arguments
Monthly memberships, drip credits, and packages.
Where it goes wrong: Credits in a spreadsheet, and memberships that are hard to cancel.
What we build
Credits used as clients book, renewals billed automatically, and cancellation online.
account / membershipMonthly membership
Drip credits
1 left this month
Renewal
Billed on the 1st
Terms
Shown before sign up
Cancel
Online, anytime
06 / 07 Retail
A shop that never closes
Supplements and gift cards.
Where it goes wrong: Sold at the front desk, so sales stop when the doors close.
What we build
An online shop with stock shared with the front desk.
shop / orders / wl-1180Order · magnesium, 60 capsules
Stock shared with the front desk
PaidPickedPicked upPick up in clinic, or ship.
07 / 07 Retention
Spot members before they leave
Regular clients are the business.
Where it goes wrong: Members stop booking, then cancel without a word.
What we build
An alert when a member stops booking, so you can reach out first.
members / check inMembers to check in with
Priya S.
No visits for 4 weeks
Mark T.
Credits unused this month
Lena W.
Rebooked after a check in
Numbers we design around
- order before every IV
- Prescriber
- order before every IV
- IV fluids and injectable vitamins are prescription products, so a licensed prescriber orders first.
- check ins for weight loss programs
- Monthly
- check ins for weight loss programs
- Refills should follow a review, not a calendar.
- for memberships billed automatically
- Easy cancel
- for memberships billed automatically
- Federal and state auto renewal laws expect clear terms and a simple way to cancel.
Laws & regulations
The rules, built in.
IV and wellness clinics face state boards on who can start an IV, FDA rules on compounded drugs, FTC rules on health claims, and auto renewal laws on memberships. Most get caught out by the claims, so that is where we start.
- State medical and nursing boards
IV therapy orders and scope of practice
What it saysIV fluids and injectable vitamins are prescription products, so a licensed prescriber must order them, and your state decides who can assess the client and who can start the IV.
What we build inIV treatments locked in booking until a prescriber has signed the order.
- FDA · FTC
Compounded GLP-1 medications
Source (opens in a new tab): FDA, Concerns with unapproved GLP-1 drugs used for weight lossWhat it saysThe FDA has warned about unapproved GLP-1 drugs used for weight loss. Marketing must not suggest compounded versions are FDA approved, or the same as brand name drugs.
What we build inRefills only after a prescriber reviews the check in.
- FTC
Health and weight loss claims
Source (opens in a new tab): 15 U.S. Code § 45: unfair or deceptive acts or practicesWhat it saysClaims about energy, immunity, recovery, or weight loss need competent and reliable scientific evidence.
What we build inMeasured wording that explains the treatment, without promised outcomes.
What it saysSupplements cannot claim to treat or cure disease. Structure or function claims need evidence and the standard FDA disclaimer.
What we build inProduct pages written within supplement claim rules, with the disclaimer where required.
- FTC · state attorneys general
Memberships and automatic renewal
Source (opens in a new tab): 15 U.S. Code § 8403: negative option marketing on the InternetWhat it saysMemberships billed automatically must show clear terms before payment and be easy to cancel under federal and state automatic renewal laws.
What we build inOnline cancellation that is as easy as signing up.
A plain English summary, not legal advice. Rules change, so check the source and take advice from your regulator, indemnity provider, or clinical lead.
Every rule for wellness & iv therapy clinics, and what it means for your websiteThe software you may be using
Good software, wrong fit?
Wellness clinics usually borrow software from spas or gyms, plus a separate forms tool. Each is good at what it was built for. None was built for treatments that need a prescriber's order.
Spa and wellness booking
- Mindbody
- Vagaro
- Boulevard
Good at
Booking, memberships, and payments, quick to start.
May not fit if
Your treatments need screening and a prescriber's order before they can be booked.
Booking with screening and prescriber orders built in, or a custom front end connected to the platform you use.
Online forms
- IntakeQ
- Jotform
Good at
Fast to build and easy to send.
May not fit if
Forms live apart from booking, so nobody can see whether screening is done.
Screening built into the booking, with treatments locked until it is complete.
Mobile IV the manual way
- Spreadsheets
- Texts
Good at
Flexible on a busy weekend.
May not fit if
Bookings, screenings, and travel get lost in text threads.
Mobile booking with service areas, screenings per guest, and staff routes.
Product names belong to their owners, and we are not affiliated with any of them. Every clinic is different, so we only recommend replacing software when it is genuinely holding you back.
Before and after
The same day, done differently.
Screening
Today: Paper forms at the chair
With a system built for you: Completed online, IV locked until the order is signed
Mobile visits
Today: Booked by text
With a system built for you: Booked online with service areas and screenings per guest
Weight loss
Today: Refills on a calendar
With a system built for you: Refills after a prescriber reviews the check in
Memberships
Today: Credits in a spreadsheet, cancellation by email
With a system built for you: Credits tracked, cancellation online
Claims
Today: Copied from a competitor's site
With a system built for you: Measured wording you can back up
What we build
Built around how you work.
Hizmedia built AiwasLabs around how we actually work: the shop, the bookings, patient accounts, and a report parser our doctors use every day. Reports that used to be retyped by hand now go out in minutes, and more of our visitors book since launch. It feels like our own system, not software we rent.
AiwasLabsHome and clinic blood testing, UK- Booking conversions, after UX and journey mapping
- +35%
- Lighthouse performance score
- 90+
- Admin for products, bookings, reports, and fulfilment
- 1
Further reading
Guides for wellness & iv.
- 01Custom clinic software: when is a system worth it?Guides · 7 min read
- 02Does your clinic need an app, or just a better website?Guides · 4 min read
- 03Custom clinic system vs WordPress: which should your clinic build on?Comparisons · 5 min read
- 04How patients find clinics in AI search, not just GoogleSEO & AI · 5 min read
The next step
Ready for a fuller diary?
Tell us how your clinic runs today and where it hurts. We will map your workflow and tell you plainly what we would build, what we would connect, and what we would leave alone.
Common questions.
Yes. Clients complete screening online, the exam is booked with a licensed provider, and the IV can only be booked once the prescriber has signed the order.
Be careful. The FDA has warned about unapproved GLP-1 drugs, and regulators have acted against marketing that implies compounded versions are FDA approved or the same as brand name drugs. Describe what you offer accurately, and have your medical director and attorney review the page.
Yes. When our work involves storing or handling protected health information, we sign a business associate agreement with you, and we build on hosting and vendors that will sign one with us too.
No. Often the best answer is to keep your current system as the record and build the website, booking, or patient portal around it, connected where it offers an API. We only suggest replacing something when it is genuinely holding you back, and we will tell you plainly which is which.
Practice websites start from $4,000. Booking systems, patient portals, and online stores start from $8,000. You get the exact figure before any work begins, with no surprises at the end.