For wellness clinics
Websites and booking for wellness clinics.
A wellness clinic is several businesses under one roof: appointments, classes, memberships, a shop, and often practitioners who rent rooms and keep their own diaries. Some treatments need a prescriber, and every claim needs care. We build one system that holds it all together.
Monthly membership
Sessions this month
3 of 4 used
IV therapy
Locked until a prescriber has assessed
Yoga, Thursday 18:30
2 places left
Renewal
Charged on the 1st
Gift voucher
£50 · redeemed online
Credits, classes, renewals, and vouchers in one account.
Heard at the front desk
The same questions, all day.
Every one of these is a phone call, a DM, or a reception queue. A good website and booking system answers them before anyone has to pick up the phone.
- How many sessions do I have left?
- Can I buy a voucher for my mum?
- Is there space in tonight's class?
- Do I need a consultation before an IV drip?
- Can I pause my membership?
The workflow
How a patient moves through your clinic.
Seven steps, from the first search to the next visit. At each one: what happens, where it usually goes wrong, and what we build to fix it.
01 / 07 Discovery
Claims you can stand behind
Clients search a goal: more energy, weight loss, stress, or recovery.
Where it goes wrong: Pages make big claims nobody could back up.
What we build
Plain English pages that explain what happens, who it suits, and what it costs.
google / searchiv drip clinic near meyourclinic.co.uk › treatments › iv-therapy
IV therapy · assessment first · Your Clinic
What happens at your assessment, who it may suit, and prices. A prescriber checks every client first.
wellbeing.example › iv-drips
IV drips: what to know
A general guide to IV therapy.
02 / 07 First visit
Vouchers and offers, sold online
Often a taster, an introductory offer, or a gift voucher.
Where it goes wrong: Offers and vouchers checked against a paper list at reception.
What we build
Intro offers and vouchers bought and redeemed online.
shop / gift voucherBuy a gift voucher
Value
£50For
MumSend on
Her birthdayRedeem
Online or in clinicBuy voucher03 / 07 Assessment
Prescriber first, where it matters
A health questionnaire, and a prescriber assessment for IV therapy or weight loss medication.
Where it goes wrong: Questionnaires on paper, and prescriber sign off not recorded anywhere.
What we build
Questionnaires online, with treatments locked until a prescriber approves.
clients / p.shahPriya Shah
Health questionnaire
Completed online
Prescriber assessment
Booked for Tuesday
IV therapy
Opens after approval
Massage
Available to book now
04 / 07 Packages
Credits, not arguments
Session packs, monthly memberships, and class passes.
Where it goes wrong: Session counts kept in a spreadsheet, and disputed at the desk.
What we build
Credits deducted as clients book, renewals charged automatically.
account / my package10 session pack
Sessions used
7 of 10
Expires
31 March
Next session
Thursday 18:30 · booked
Top up
Buy 5 more at the member price
05 / 07 Practitioners
Shared rooms without clashes
Several practitioners, often self employed, sharing rooms.
Where it goes wrong: Separate diaries, double booked rooms, and commission worked out by hand.
What we build
Shared rooms, individual diaries, and commission or rent reports.
rooms / todayRooms · today
Room 1 · 10:00
Massage · Anna
Room 2 · 10:00
Acupuncture · Tom
Room 2 · 10:30
Double booking blocked
Monthly report
Commission and rent, ready on the 1st
06 / 07 Retail
A shop that never closes
Supplements, skincare, and gift vouchers.
Where it goes wrong: Sold at reception, so sales stop when the doors close.
What we build
An online shop with stock shared with reception.
shop / orders / wl-1180Order · magnesium, 60 capsules
Stock shared with reception
PaidPickedCollectedClick and collect at reception, or delivery.
07 / 07 Retention
Spot members before they leave
Regular clients are the business.
Where it goes wrong: Members stop booking, then cancel without a word.
What we build
An alert when a member stops booking, so you can reach out first.
members / check inMembers to check in with
Priya S.
No bookings for 4 weeks
Mark T.
Credits unused this month
Lena W.
Rebooked after a check in
Numbers we design around
- assessment before IV therapy
- Prescriber
- assessment before IV therapy
- Injectable vitamins are prescription only medicines, so a prescriber assesses first.
- health claims only
- Authorised
- health claims only
- Supplement claims must come from the GB nutrition and health claims register.
- to cancel a membership sold online
- 14 days
- to cancel a membership sold online
- Distance contracts come with a cancellation right, so explain it at sign up.
Laws & regulations
The rules, built in.
Wellness sits where advertising rules, medicines law, and consumer law meet. Most clinics are caught out by the claims, so that is where we start.
- MHRA · ASA
Prescription only medicines advertising
Source (opens in a new tab): The Human Medicines Regulations 2012What it saysPrescription only medicines, including weight loss injections, cannot be advertised to the public.
What we build inBooking and messages that never name a prescription only medicine.
- MHRA
Injectable vitamins and IV therapy
Source (opens in a new tab): The Human Medicines Regulations 2012What it saysInjectable vitamins are prescription only medicines, so a prescriber must assess the client before treatment.
What we build inIV therapy locked in booking until a prescriber has assessed and approved the client.
- GB NHC register
Nutrition and health claims on supplements
Source (opens in a new tab): GOV.UK, GB nutrition and health claims registerWhat it saysHealth claims about food supplements must be on the GB register of authorised claims.
What we build inProduct copy written from the authorised list.
- ASA · CAP Code
Evidence for treatment claims
Source (opens in a new tab): ASA | CAP, The Non-broadcast CodeWhat it saysClaims that a treatment helps a condition need objective evidence behind them.
What we build inMeasured wording that explains the treatment, without promised outcomes.
- Local councils
Local authority licensing and registration
Source (opens in a new tab): Local Government (Miscellaneous Provisions) Act 1982, Part VIIIWhat it saysMany councils require practitioners or premises offering treatments such as acupuncture to register, and London boroughs licence special treatments such as massage.
What we build inPractitioner records that hold registration numbers and expiry dates, with renewal reminders.
A plain English summary, not legal advice. Rules change, so check the source and take advice from your regulator, indemnity provider, or clinical lead.
Every rule for wellness clinics, and what it means for your websiteThe software you may be using
Good software, wrong fit?
Wellness clinics usually borrow software from gyms or salons. Both are good at what they were built for. Neither was built for a business that mixes classes, memberships, and treatments that need a prescriber.
Studio and membership platforms
- Mindbody
- Glofox
- Momence
Good at
Classes, memberships, and a member app, built for studios.
May not fit if
You also run treatments that need questionnaires and a prescriber's sign off, or practitioners who rent your rooms.
One system for classes, memberships, rooms, and treatments, or a custom website and booking connected to the platform you use.
Beauty and wellness booking
- Fresha
- Vagaro
Good at
Low cost and fast to start.
May not fit if
Clinical steps, like a prescriber approving IV therapy, sit outside the booking.
Booking with health questionnaires and prescriber approval built into the flow.
The manual way
- Spreadsheets
- Paper vouchers
Good at
Free and flexible.
May not fit if
Session counts get disputed and vouchers get lost.
Credits and vouchers tracked automatically, visible to the client.
Product names belong to their owners, and we are not affiliated with any of them. Every clinic is different, so we only recommend replacing software when it is genuinely holding you back.
Before and after
The same day, done differently.
Memberships
Today: Session counts in a spreadsheet
With a system built for you: Credits and renewals tracked automatically
Vouchers
Today: Paper vouchers and a list at reception
With a system built for you: Sold and redeemed online
Classes
Today: A WhatsApp group and a headcount
With a system built for you: Booked online with capacity limits
Practitioners
Today: Separate diaries and double booked rooms
With a system built for you: Shared rooms and commission reports
IV & medication
Today: Questionnaire on paper
With a system built for you: Locked until a prescriber approves
What we build
Built around how you work.
Hizmedia built AiwasLabs around how we actually work: the shop, the bookings, patient accounts, and a report parser our doctors use every day. Reports that used to be retyped by hand now go out in minutes, and more of our visitors book since launch. It feels like our own system, not software we rent.
AiwasLabsHome and clinic blood testing, UK- Booking conversions, after UX and journey mapping
- +35%
- Lighthouse performance score
- 90+
- Admin for products, bookings, reports, and fulfilment
- 1
Further reading
Guides for wellness.
- 01Selling online as a clinic: Shopify vs Medusa vs WooCommerceComparisons · 9 min read
- 02Does your clinic need an app, or just a better website?Guides · 4 min read
- 03SEO for private clinics: what actually brings in patientsGrowth · 6 min read
- 04How patients find clinics in AI search, not just GoogleSEO & AI · 5 min read
The next step
Ready for a fuller diary?
Tell us how your clinic runs today and where it hurts. We will map your workflow and tell you plainly what we would build, what we would connect, and what we would leave alone.
Common questions.
Not to the public. Weight loss injections are prescription only medicines, so the same rules apply as for Botox. Your website can offer a weight management consultation, and a prescriber decides whether medication is suitable.
Yes. Each practitioner keeps their own diary and services, rooms are shared without double booking, and you get commission or rent reports at the end of the month.
Yes. We build stores for supplements, skincare, and vouchers. Any health claim on a product page must be on the GB register of authorised claims, so product copy is written with that in mind.
No. Often the best answer is to keep your current system as the record and build the website, booking, or patient account around it, connected where it offers an API. We only suggest replacing something when it is genuinely holding you back, and we will tell you plainly which is which.
Clinic websites start from £2,400 and are usually live in about four weeks. Booking systems, patient accounts, and online stores start from £6,000. You get the exact figure before any work begins, with no surprises at the end.